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Replacing your Ucard

If your physical Ucard has been damaged and you need a replacement, please email ucard@ontariotechu.ca.

If your physical Ucard has been lost or stolen, follow the steps below as soon as possible:

  • Step 1: Suspend account transactions
    1. Log in to our .
    2. On the Dashboard screen, click Manage Campus ID.
    3. Under Account Transactions Deactivation, click Suspend account transactions.
    4. Select Confirm.

    If you have a meal plan, make sure you report your lost or stolen Ucard to leeann.hurst@compass-canada.com as soon as possible to have your meal plan account locked. Your account balance could be compromised until your account has been locked.

  • Step 2: Check to see if your card has been turned in
    • The lost and found bin at the North Oshawa campus can be found at the Security desk in the Gordon Willey building.
    • Each downtown Oshawa location also has a lost and found bin at its Security desk.
    • You can also check to see if your card has been turned in to the .
  • Step 3: Request a replacement, if required
    • A replacement physical Ucard will not be issued unless directly requested by the cardholder. If a replacement is required, please email ucard@ontariotechu.ca.
    • Administrative fees will apply. A $25 replacement fee will be charged for physical Ucards and a $2 replacement fee will be charged for nursing badges. For more information on fees, visit our .
    Note: If a replacement card is issued and the lost card is found, the replacement fee is non-refundable.
  • Step 4: Resume account transactions once you have received your replacement
    1. Log in to our .
    2. On the Dashboard screen, click Manage Campus ID.
    3. Under Account Transactions Activation, click Resume account transactions.
    4. Select Confirm.

You can always access your digital Ucard through our Â鶹´«Ã½ Mobile app.

If your Ucard is non-mandatory (e.g. Not required for proximity access to campus spaces) and you want to use your digital Ucard instead of requesting a replacement, please email ucard@ontariotechu.ca to have your physical card deactivated.

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