Conflict Management and Negotiations
Overview
Prepare yourself to manage conflict through the Conflict Management and Negotiations course. Understand factors that influence conflict and how to apply various strategies to resolve conflicts and reduce the likelihood of conflict in your workplace. This course will help you build confidence in your conflict management and negotiation skills.
NEW! Gain access to a complimentary Leadership and Interpersonal Skills Micro-credential badge with your enrollment. Complete this micro-credential online and share your badge on professional networks, or add it to your resume, to showcase your learning to employers.
Who should attend?
You may use the knowledge and skills developed through this course to enhance your conflict management skills, such as:
- Employees of organizations going through change;
- Executives, manager/supervisors, team and project leaders;
- Human Resource professionals;
- Frontline and customer service staff;
- Entrepreneurs and business owners; and
- Anyone looking to enhance their conflict management skill set.
What you'll learn
In this course, you will learn how to:
- Identify different types of conflict;
- Apply various approaches to conflict;
- Identify and use various influencing factors in conflict mitigation;
- Manage workplace conflict effectively using a variety of strategies;
- Reduce the likelihood of conflict with colleagues; and
- Negotiate confidently using specific negotiation principles.
Course information
Winter 2025
| Conflict Management and Negotiations | Part 1: Tuesday, January 28, 2025 | 9 a.m. to noon |
|---|---|---|
| Part 2: Thursday, January 30, 2025 | 9 a.m. to noon |
Winter 2025
| Registration fee | Registration status |
|---|---|
| $450 CAD + HST |
|
Discounts
The Alumni/Staff Discount applies to registration in this program/course.
If you are alumni or staff, contact continuouslearning@ontariotechu.ca with your Student/Banner ID before registering for details about how to apply this discount.
Registration
You can register for this course through the secure online registration form. All course fees must be paid at the time of registration.
Online meeting times
This program has online meeting times. This means you must attend the virtual class at the specified date and time (see the Schedule tab).
Google Meet, Zoom or Kaltura Virtual Classroom (through Catalog) will be used for online delivery of this program to support interaction and engagement.
This course may include, but is not limited to:
- Content presentations and/or videos;
- Hands-on exercises;
- Case discussions and simulations;
- Group and individual work (assignments/quizzes);
- Concept and topic discussions; and
- Topic reflections.
This is an open enrolment course.
Those completing Â鶹´«Ã½ University Continuous Learning open enrolment offerings (e.g. certificate programs, courses, workshops, microcertifications, etc.) are subject to the policies of Â鶹´«Ã½ University and Continuous Learning. Â鶹´«Ã½ policies can be found in the . Continuous Learning policies can be found in the Regulations section of the Continuous Learning website. Specifically, those completing open enrolment offerings are expected to adhere to the General and Open enrolment regulations.
Requirements
To successfully complete the course, you must:
- Register and make full payment for the course;
- Attend all course meeting times;
- Actively participate in all components of the course; and
- Successfully complete any assigned work by due date
Technology requirements
Video conferencing
Online learning requirements:
- Computer or device with internet access
- Stable internet or data connection
- Microphone
- Webcam*
- Audio device (examples: speakers, headphones/earbuds, headset)
*Webcam is preferred but not required.
Material requirements
There are no additional materials required for this program.
Funding Options
You may be eligible for funding under the Canada-Ontario Job Grant, you can find more information on our website.
Contact our Continuous Learning funding experts to determine your or your organization’s eligibility for the Canada-Ontario Job Grant. We can customize programs specifically for your organizational needs. Contact us for more information.
